PRIVACY POLICY
Relax Pools of Nova, LLC ("we," "us," or "our") operates RelaxPoolsFiberglass.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or contact us about our fiberglass pool installation services in Northern Virginia.
By using this Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of the Site.
1. Information We Collect
We may collect information in the following ways:
Information You Provide Directly
When you fill out a contact form, request a consultation, or otherwise reach out to us through the Site, we may collect:
Your name
Email address
Phone number
Home or project address
Details about your pool project or questions
Information Collected Automatically
When you visit the Site, certain information may be collected automatically through cookies and similar tracking technologies, including:
IP address and general geographic location
Browser type and version
Pages viewed and time spent on the Site
Referring website or search terms that brought you to the Site
Device type and operating system
This information is used in aggregate to understand how visitors interact with our Site and to improve user experience. It is not used to identify you personally.
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your consultation requests, questions, or inquiries
To follow up on leads and manage our customer relationship process
To improve the content, performance, and usability of the Site
To understand which pool models, colors, and services are of greatest interest to visitors
To send you information about our services, if you have requested it or consented to receive it
To comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Cookies and Tracking Technologies
This Site uses cookies and similar technologies to enhance functionality and gather analytics data. Cookies are small text files stored on your device when you visit a website.
We may use:
Essential cookies that are necessary for the Site to function properly
Analytics cookies that help us understand how visitors use the Site (for example, through Google Analytics)
Marketing cookies that may be used to display relevant content or track the effectiveness of our advertising
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on this Site. For more information about how Google Analytics collects and processes data, visit google.com/policies/privacy/partners.
4. Third-Party Services
We use trusted third-party platforms to help us operate our business and serve our customers. These may include:
HubSpot: for customer relationship management and lead tracking
Google Analytics: for website traffic and behavior analysis
ShowIt: the platform on which this Site is built and hosted
Form or scheduling tools integrated into the Site
Each of these third-party providers has its own privacy policy governing how they handle data. We encourage you to review their policies if you have questions about how they process information.
This Site may also contain links to external websites, including our custom gunite pool site at RelaxPoolsofNova.com. We are not responsible for the privacy practices or content of those external sites.
5. How We Protect Your Information
We take reasonable measures to protect the personal information you share with us from unauthorized access, disclosure, alteration, or destruction. These measures include using secure third-party platforms and limiting access to your information to those who need it to respond to your inquiry.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to respond to your inquiry, manage our customer relationship, or meet legal obligations. If you would like us to remove your information from our records, please contact us using the information at the end of this policy and we will make reasonable efforts to accommodate your request.
7. Children's Privacy
This Site is intended for adults who are exploring pool installation for their homes. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly remove it.
8. Your Choices and Rights
Depending on your location, you may have certain rights with respect to your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, or to opt out of future communications from us, please contact us directly using the information below.
Virginia residents may also have specific rights under the Virginia Consumer Data Protection Act (VCDPA). We are committed to honoring those rights to the extent they apply to our practices.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated policy.
10. Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising from this policy or your use of this Site shall be subject to the exclusive jurisdiction of the courts located in Prince William County, Virginia.
11. Contact Us
If you have questions about this Privacy Policy, how we handle your information, or would like to make a request related to your data, please contact us:
Relax Pools of Nova, LLC
Serving Northern Virginia
Website: RelaxPoolsFiberglass.com
Gunite Pool Site: RelaxPoolsofNova.com
Email: relaxpoolsofnova@gmail.com
Phone: (571) 469-9914
Confidence. Craftsmanship. Trust.